Exchange Policy

Delivery Refund Policy for Acacia Plants

At Acacia Plants, we strive to ensure a smooth and satisfactory delivery experience for our customers. Below is our detailed Delivery Refund Policy to guide you through our procedures and terms

Deliveries

• Customers can select a convenient delivery slot during the order confirmation call.
• Delivery timeframe: 3 to 5 working days from order confirmation.
• Delivery hours: 11 am to 5 pm.
• Customers can update delivery instructions anytime via our help widget.

Concierge and Safe Space Policy

• Before designating a safe space, please confirm with your concierge that they can accept perishable items.
• Acacia Plants is not liable for lost orders once delivered to your designated safe place.
• Our drivers will provide photographic evidence or obtain a neighbor’s signature for orders left as per customer request.

Delivering to Commercial Property or Residences with Restricted Parking

• Respond to the 2-hour ETA notification for driver details if delivery requires a loading bay.
• Customers are responsible for pre-booking drivers. Failure to do so may lead to a missed delivery.

Returns & Cancellation Policy - Acacia Plants Promise

• We aim to deliver plants closely resembling those displayed on our website Acacia Plants & Pools in the chosen size.
• Returns or rejections should occur upon delivery, with products in original packaging.
• No refunds for repotted plants or missing original accessory packaging.
• Refunds will be processed within 7 to 10 working days, minus a 3% Payment Gateway Processing Fee.
• No refunds for accepted orders wanting to change, exchange, or return.

Cancellation Policy

• Orders can be canceled within 24 hours from the time of order placement.
• Refunds will be credited back to the original payment method, minus a 3% Payment Gateway Processing Fee.
• Refunds may take 7 to 10 business days for Credit/Debit Cards and 24 hours for PayPal.

Limitations

• We cannot accept responsibility for issues beyond our control post-delivery, such as airborne pests or diseases like box blight, fungal leaf spot, or aphids.

We value your trust and aim to provide clear and fair refund policies. If you have any questions or concerns regarding our Delivery Refund Policy, please contact our customer care team for assistance.